You can cancel your lesson up to 24 hours before and get your credit refunded to your account.
Introduction
At Brit Chat Club, we are committed to providing high-quality English language lessons. However, we
understand that sometimes plans change, and you may need to cancel your lessons. This policy outlines your
rights and the procedures for cancellation and refunds.
Right to Cancel
You have the right to cancel your credits with Brit Chat Club within 14 days purchasing credits without
giving any reason. This period is known as the "cooling-off period."
Cooling-Off Period
- Duration: The cooling-off period starts the day after the credits are purchased and
lasts 14 days.
- Full Refunds: If you cancel within the 14-day cooling-off period and no lessons have
commenced, you are entitled to a full refund.
- Partial Refunds: If lessons have started before the end of the cooling-off period, you
may still cancel, but you will be required to pay for the lessons provided up to the point of
cancellation. The refund will be reduced by the number of lessons already taken.
Exceptions to the Right to Cancel
- Completed Services: If all lessons have been fully provided within the 14-day period
the right to cancel is no longer applicable.
- Digital Content: If the service includes digital content (e.g., downloadable lesson
materials), the right to cancel will be lost once the download is available (24 hours before the
lesson).
How to Cancel Your Credits
To exercise your right to cancel, you must inform us of your decision by a clear statement.
Please send your cancellation to: info@britchatclub.com
Refund Process
- Timeline: We will process your refund within 14 days of receiving your cancellation
notice.
- Method: Refunds will be made using the same means of payment as you used for the
initial transaction unless you have expressly agreed otherwise.